Help Center
rbajee FAQ — Answers to All Your Questions
From opening an account to depositing money, withdrawing and security — find detailed answers to all the questions that come up while using rbajee, all in one place.
This page has 22 questions and answers across five main topics on rbajee: account management, account security, depositing money, withdrawal rules and customer support. Each answer is written with direct, practical information so you do not need to contact support repeatedly. Any questions about logging in or your rbajee account can be found here. To learn more about slots or casino games, visit the rbajee casino page. It is also worth reading the responsible gaming guidelines.
Contents
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Section 01
Account Questions
First, make sure your username is correct and Caps Lock is off. If the problem continues, click the "Forgot Password?" link and reset your password using the OTP sent to your registered mobile number or email. Entering the wrong password multiple times may temporarily lock your account — if that happens, contact rbajee live chat support.
Log in to your rbajee account and go to the "Profile Settings" section. You will find the option to update your phone number or email there. To confirm the change, an OTP will be sent to your current number or email. If you no longer have access to the old number, contact support directly and complete the identity verification process.
A username is generally 6–16 characters made up of English letters and numbers. A password must be at least 8 characters long, and it is best to include uppercase letters, lowercase letters, numbers and a special character (such as @, #, !). Avoid simple passwords (like "12345678" or your date of birth). Do not use the same password across multiple sites.
Using the "Forgot Password?" option on the rbajee login page, an OTP arrives on your registered mobile or email within minutes. You can then set a new password using that OTP. If you do not have access to your mobile or email, contact live chat. After resetting, make sure to use a strong new password.
No. Under rbajee's rules, only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and any funds held being forfeited. Read the Terms and Conditions page for the site's full rules.
Section 02
Account Security
Change your password immediately and report the issue to rbajee live chat. You can request that your account be locked so no transactions can take place. Then review your recent login history and transaction list. Log out of any device or network from which the suspicious login occurred, and regain access later through the identity verification process.
Choose a password of at least 12 characters — a mix of uppercase and lowercase English letters, numbers and special characters. Do not use your name, date of birth or anything simple like "password123". Do not use this password on any other site. Changing your password from time to time and using a trusted password manager are good habits.
Yes. rbajee uses SSL encryption, which means all data between your browser and the server travels over a secure channel. You will see a padlock icon (🔒) in your browser's address bar. Payment data is kept separately protected and is not shared with any third party. Read the privacy policy for more details.
Always verify the correct domain name in the address bar — any slight difference in spelling or extension means it is a fake site. Never log in through an unknown link or a social media post. rbajee will never ask for your password directly via SMS or email. If in doubt, type the address directly into your browser.
Public Wi-Fi (in cafes, bus stations or shopping malls) is comparatively less secure. If you must use it, log out when you are done and do not use the "Remember Me" option. Using your own mobile data is the safest option. When making transactions, use a familiar and trusted network.
Section 03
Depositing Money
rbajee currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit for each method is ৳500. When depositing, log in to your account, select the correct method and follow the instructions.
The minimum deposit at rbajee by any method is ৳500. You can start playing slot games with this amount. The first deposit comes with a 150% bonus — for example, depositing ৳1,000 adds ৳1,500 in bonus, making your total balance ৳2,500; the wagering requirement on the bonus is 10 times, meaning you need to place ৳1,500 × 10 = ৳15,000 in bets.
Go to the rbajee cashier section, select "Deposit" and choose Nagad as the method. Enter the amount (minimum ৳500) and provide the payment number. Then make the payment to the indicated number from your Nagad app or via USSD (*167#). After a successful payment, the balance is usually added to your rbajee account quickly.
When depositing with bKash, send the payment to the exact merchant or personal number shown in the rbajee cashier — sending to any other number may mean the payment is not credited. In the reference or remarks box, write exactly what the cashier instructs. Keep the transaction ID after payment — you can provide it to support if any issue arises.
In most cases, mobile banking payments are added to your account within a few minutes. If the balance has not arrived after 15–20 minutes, contact rbajee live chat support with the transaction ID, amount and time of payment. Bank transfers may take a little longer.
Section 04
How to Withdraw
A withdrawal request stays in "Pending" status initially because the rbajee team verifies each withdrawal. This is a normal security process. It is generally completed within 30 minutes to 3 hours, after which the status changes to "Completed". If it is still pending after 3 hours, notify support.
Withdrawals from rbajee to bKash, Nagad, Rocket or Upay are usually completed within 30 minutes to 3 hours. Bank transfers may take a little longer. Before withdrawing, make sure your mobile banking number is correctly saved in your account, otherwise the payment may be held up.
Yes, withdrawals at rbajee are available 24 hours a day, 7 days a week. The same process applies at night or on holidays and takes 30 minutes to 3 hours to complete. Bank transfers may depend on banking business days, but mobile banking methods are active around the clock.
To withdraw the rbajee welcome bonus, you need to wager 10 times the bonus amount — for example, on a ৳13,400 deposit the maximum bonus is ৳10,000, and you must wager a total of ৳1,00,000 before withdrawing the bonus. Once the wagering is complete, the bonus winnings move to your regular balance and can be withdrawn normally.
When a withdrawal is cancelled, a reason is usually given — such as an incorrect account number, incomplete identity verification or unmet wagering requirements. Correct the issue and submit the request again. If the reason is not clear, contact rbajee live chat and they can tell you directly what needs to be changed.
Section 05
Contact and Support
To get a faster resolution from support, keep the following information at hand: your rbajee username or registered mobile number; a description of the problem; if it is a transaction-related issue, the transaction ID, date and amount; and a screenshot if you have one — that will also help. Providing accurate information allows the support team to assist much more quickly.
rbajee offers two support channels: live chat and email. Live chat is the fastest option and gets an immediate response. For complex or detailed issues, you can write and send an email. Both channels offer support in Bengali and English.
Yes, rbajee's live chat and email support are active 7 days a week, 24 hours a day. You can reach out at night, in the early morning or on public holidays. Live chat generally gets a quick response; email may take a little longer.
Absolutely. The rbajee support team provides assistance in both Bengali and English. This setup is designed with Bangladeshi users in mind. So you can comfortably write or describe your problem in Bengali. If you prefer to communicate in English, that works just as well.
Detailed transaction descriptions, complaints that need screenshots attached or complex account-related problems are convenient to send by email. In the subject line, write your username and a brief description of the issue. For urgent problems, live chat is the better option.
Need more help?
Talk to Support directly
If you could not find the answer to your problem among the questions above, the rbajee support team is ready to help you directly. Support is available in Bengali and English, 7 days a week, 24 hours a day.
Live Chat
After logging in to the site, you will find the live chat button at the bottom of the screen. It is the fastest way to get an immediate answer — a response usually comes within a few minutes.
Email Support
Use email to send detailed descriptions and screenshots. Support email address: [email protected]
For ages 21+. Please read the responsible gaming guidelines before playing.