Our Commitment to Responsible Gaming
rbajee believes entertainment should be enjoyable — not stressful. On this page you will find all the ways to keep yourself protected.
Gaming Should Not Become a Problem
rbajee offers gaming for entertainment — not as a way out of financial difficulty. Casino or sports betting is simple fun for many, but for some it can get out of control. That is why we have built self-control tools into every account — so you can decide for yourself how much you play, how much you spend, and how much time you give to it.
Reading our Terms and Conditions will help you understand how accounts are managed and what steps can be taken in different situations. If you have any questions about responsible gaming, you will also find answers in our FAQ section.
Most importantly: no one under the age of 21 may open an account or play at rbajee. This is not a suggestion — it is a mandatory condition. If you suspect someone underage is using an account near you, please let us know via live chat or email.
Self-Control Tools
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once set, a waiting period applies before the limit can be increased.
Session Time Limit
Your session will end automatically after a set time. This makes it easier to manage the habit of playing for too long.
Bet Limit
You can set the maximum amount for each bet yourself, so that losses in a single session do not go too high.
Temporary Break
If you want to step away from your account for a while, set a cooling-off period of 24 hours to 30 days. Logging in will not be possible during this time.
Self-Exclusion
If you are experiencing longer-term problems, there is an option to close your account for 6 months, 1 year, or permanently. During self-exclusion, please do not attempt to open a new account.
Transaction History
View all your deposits, withdrawals and bet records at any time. This is the easiest way to understand your own spending patterns.
If you have trouble using these tools, contact our 24/7 live chat — our support team is ready to help in Bengali.
Signs of Problem Gaming
If you notice the following signs in yourself or someone close to you, it is time to be careful. This is not a sign of weakness — seeking help at the right time is the sensible thing to do.
Repeatedly playing to try to win back lost money ("chasing losses")
Hiding your gaming activity from family or friends
Trying to stop playing but failing repeatedly
Betting with money meant for daily expenses, rent or family needs
Feeling restless or irritable when not playing
Spending time on gaming at the expense of work, study or family
We Are With You
Steps rbajee has taken to ensure responsible gaming:
- Registration and play for those under 21 is completely prohibited
- Identity and age confirmed through account verification
- Self-exclusion takes effect the moment it is activated, with no delay
- No promotional messages are sent during self-exclusion
- 24-hour live chat and email support in Bengali and English
- Account protection through SSL encryption and secure payment processing
- Active outreach when suspicious or unusual behaviour is detected
Do Not Hesitate to Seek Help
If you are struggling, it is better not to face it alone. The following options may help you.
rbajee Live Chat
Reach our support team on live chat at any time of day or night. They will take immediate action on limiting your account or activating self-exclusion.
Contact by Email
If you prefer not to talk directly, write to us by email. Bengali or English — whichever you are comfortable with. Our team responds quickly and keeps your information confidential.
Family and Trusted People
Talking openly with people close to you is often the most effective step. Family and friends can offer emotional support that is hard to find elsewhere.
Professional Counselling
Seeking help from a mental health professional or addiction counsellor is not a sign of weakness — it is a courageous decision. Free consultations are available at several mental health centres and government hospitals in Bangladesh.
Community Support Groups
There are community support groups and online forums in Bangladesh for gambling-related addiction, where people facing the same problems help one another. Your doctor or local health centre can point you in the right direction.
Some Tips for Playing Responsibly
Before you play, set a weekly budget for yourself and try not to go beyond that limit. When the budget runs out, stop playing for the day — you can start fresh the next day. Placing extra bets to "recover" lost money typically leads to even greater losses.
If gaming starts to feel like a source of income, pause and think it through. Slots and casino games are primarily a form of entertainment — the mathematical probability of being profitable over the long term is low. rbajee wants to help you make decisions based on honest information, not mislead you.
Under rbajee's Privacy Policy, your personal information and financial transactions are kept completely secure. Requests for self-exclusion or limit settings are never shared with third parties.
To learn more about account security, visit our About Us page, where rbajee's operations and security measures are explained.
Remember: Gaming should be for enjoyment, not for solving problems. If you are under any mental pressure or financial hardship, taking a break from gaming is the right decision. Our support team is always here for you.