rbajee Privacy Policy

Introduction and Scope

rbajee is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use the rbajee website and related services, how that information is used, who it may be shared with, and what rights you have regarding control of your information.

This policy applies to all registered and unregistered users of the rbajee platform. Whether you browse our website, create an account, play games, or make payment transactions — this policy applies in every case. rbajee takes user privacy very seriously and follows internationally recognised technical standards for data protection.

What Information We Collect

rbajee only collects information that is necessary to operate the service. The following types of information may be collected:

2.1 Personal Identification Information

• Full name and date of birth (to verify age — confirming 21+)
• Email address and mobile number
• Address and nationality as provided by the user
• National ID or passport details (during identity verification)

2.2 Financial Information

• Mobile number linked to bKash, Nagad, Rocket, or Upay accounts
• Bank account number and routing details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Cookie and session data
• Time spent on the website, pages visited, and click patterns

2.4 Gaming Activity Information

• Game history and bet amounts
• Win and loss records
• Bonus usage history
• Gaming habits based on user preferences

Purpose of Using Information

rbajee uses collected information only for specific and legitimate purposes. No information is sold commercially to third parties or used for unnecessary purposes.

3.1 Service Operations

Information is used for account creation and management, processing deposits and withdrawals, managing game sessions, and providing technical support. Our 24/7 live chat and email support team may access relevant account information to resolve your issues promptly.

3.2 Identity and Age Verification

All activity on the rbajee platform is for persons aged 21 and above. Identity verification is mandatory at registration and before the first withdrawal. Information provided during this process is stored under strict security protocols.

3.3 Fraud Prevention and Security

Information is used to detect unauthorised account access, identify suspicious transactions, and complete anti-money laundering verification processes.

3.4 Service Improvement and Personalisation

Analytical data is used to recommend games based on user preferences, provide relevant promotional offers, and improve the overall platform experience.

Sharing Information with Third Parties

rbajee never sells users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information needed to process specific transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology and security partners: We work with verified technology partners to operate the platform, detect fraud, and maintain SSL-secured connections.
• Game software providers: Gaming session data may be shared with game studios such as Pragmatic Play, PG Soft, JILI, and Evolution, but not personal identification information.
• Legal obligations: Information may be provided in response to valid requests from relevant authorities under applicable laws in Bangladesh.

Cookies and Tracking Technologies

The rbajee website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of the platform.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, verifying security tokens, and remembering language preferences. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to monitor website usage and improve the service. You can disable these cookies by changing your browser settings, though some features may become limited as a result.

5.3 Preference Cookies

Preference cookies may be stored to remember your preferred game types, display settings, and personalised experience.

Security Measures and Protection

rbajee has put multiple layers of security in place to protect user information. All data transmission is secured through SSL encryption.

• All sensitive information is stored using encryption
• Payment information is stored separately on secure servers
• OTP verification is in place for account access
• Suspicious login attempts are blocked automatically
• Regular security testing and audits are conducted
• Server access is strictly controlled and logged

While rbajee maintains the highest security standards, no digital system is entirely free from risk. You are therefore advised to use a strong password and not share your login details with anyone. For more information on responsible gaming, please read our Responsible Gaming Guidelines.

Data Retention Period and Deletion

rbajee retains information only for as long as it is needed. The retention period depends on the type of information and the purpose for which it is used:

• Account information: retained while the account is active. It may also be retained for a specified period after account closure due to legal obligations.
• Financial transaction records: retained long-term in accordance with financial laws.
• Technical logs: generally retained for up to 90 days.
• Marketing preferences: retained until the user withdraws consent.

Upon requesting account closure, your personal information will be permanently deleted or anonymised after all legal retention obligations have been met.

Your Data Rights

rbajee recognises the following rights for every user regarding their information:

8.1 Right to Access Information

You can find out at any time what information rbajee holds about you. To do so, contact the support team.

8.2 Right to Correct Information

If any information held about you is incorrect, you may request a correction. Additional documentation may be required for identity-verified information.

8.3 Right to Withdraw from Marketing Communications

To stop receiving promotional emails or SMS, use the 'unsubscribe' option in any message or let the support team know.

8.4 Right to Close Your Account

You may close your account at any time. All pending transactions must be settled before the account is closed. For general questions about rbajee, visit our FAQ section.

Protecting Minors' Information

rbajee strictly prohibits registration by anyone under the age of 21. The platform does not intentionally collect information from anyone under the age of 21.

If a minor has created an account using false information, the account will be closed immediately upon our becoming aware of it and all associated information will be deleted. To learn more about how rbajee operates, read our About Us page.

Updates to This Policy

rbajee reserves the right to update this privacy policy as needed. For any significant changes, registered users will be notified via email or platform notifications.

Continuing to use the platform after a policy change means you have agreed to the updated policy. You are therefore advised to review this page regularly. The date of the most recent update will always be shown at the top of this page.